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Calendar Event Rescheduled

The CALENDAR_EVENT_RESCHEDULED event is triggered whenever new calendar event is rescheduled for case.

Attributes​

eventstring
The name of the event that was triggered. For this webhook, the value will always be CALENDAR_EVENT_RESCHEDULED.
payloadobject
The main object containing all data related to the event.
Show child attributes
calendarEventobject
Details about the calendar event
Show child attributes
idstring<UUID>
Unique identifier of the calendar event.
titlestring
Title of the event.
topicstring
Topic or subject of the meeting.
descriptionstring
Detailed description of the event.
colorstring
Color code associated with the event.
createdAtstring<date-time>
Timestamp when the event was created.
updatedAtstring<date-time>
Timestamp when the event was last updated.
isDeletedboolean
Indicates if the event has been deleted.
statusstring|null
Allowed values:EVENT_ACCEPTED_BY_PROVIDER,MISSED_EVENT_BY_PROVIDER,MISSED_EVENT_BY_USER,NEED_RESCHEDULE
The status of the calendar event.
startDateTimestring<date-time>
Start time of the event in ISO format.
endDateTimestring<date-time>
End time of the event in ISO format.
timezonestring
Timezone of the event (e.g., Asia/Calcutta).
meetingLinkstring
Link to join the meeting.
cancelURLstring
URL to cancel the event via Calendly.
rescheduleURLstring
URL to reschedule the event via Calendly.
meetingNotesarray<object>
List of notes collected during the meeting scheduling process.
Show child attributes
answerstring
Answer provided by the attendee.
positionnumber
Position of the question in the Calendly form.
questionstring
The question asked during the booking.
meetingProviderstring
The conferencing provider used for the meeting.
providerNamestring
The name of the meeting provider or host.
providerEmailstring
The email of the meeting provider or host.
trackingobject
UTM tracking information related to the meeting by calendly.
Show child attributes
utm_termstring|null
UTM term parameter.
utm_mediumstring|null
UTM medium parameter.
utm_sourcestring|null
UTM source parameter.
utm_contentstring|null
UTM content parameter.
utm_campaignstring|null
UTM campaign parameter.
salesforce_uuidstring|null
Salesforce UUID if applicable.
meetingCancellationobject
Details of cancellation if the meeting was cancelled (empty if the meeting is still active).
Show child attributes
reasonstring
The reason provided for cancelling the meeting.
timezonestring
The timezone in which the cancellation was made (e.g., 'Asia/Calcutta').
createdAtstring<ISO8601 DateTime>
The timestamp indicating when the meeting was cancelled.
cancelledBystring
The name of the person who cancelled the meeting.
cancelerTypestring
Specifies who cancelled the meeting, such as 'Invitee' or 'Host'.
caseobject
An object containing the full details of the case at the time of the event.
Show child attributes
idstring<UUID>
The unique identifier for the case.
typestring
The type or category of the case (e.g., "GLP").
titlestring
The title of the case.
statusstring
Allowed values:OPEN,ASSIGNED,IN_PROGRESS,APPROVED,REJECTED,NO_DECISION
The current status of the case.
shortIdstring
A short, human-readable identifier for the case.
createdAtstring<date-time>
The timestamp when the case was created.
updatedAtstring<date-time>
The timestamp when the case was last updated.
assignedAtstring<date-time>
The timestamp when an assignee was first added to the case.
inProgressAtstring<date-time>
The timestamp when the case status changed to "IN_PROGRESS".
closedAtstring<date-time>
The timestamp when the case was closed. null if still open.
isArchivedboolean
Indicates if the case is closed/archived.
isEscalatedboolean
Indicates if the case is escalated.
isImportedboolean
Indicates if the case is imported from outside.
referralCodestring
Indicates if user have any referralCode.
closedBystring
The unique identifier for the user that case mark close.
inProgressBystring
The unique identifier for the user which make case in InProgress.
organizationIdstring<UUID>
The unique identifier for the case belongs which organization.
archiveReasonstring
Indicates if the case is archived any reason for it, null if still open.
productBundleobject
Details about the product bundle associated with the case.
Show child attributes
namestring
Indicates case product bundle name.
submitterobject
An object containing the details of the user who submitted the case.
Show child attributes
idstring
The unique identifier of the submitter.
firstNamestring
The first name of the submitter.
lastNamestring
The last name of the submitter.
emailstring
The email address of the submitter.
dobstring<date-time>
The date of birth of the submitter in ISO 8601 format.
genderstring
The gender of the submitter (e.g., MALE, FEMALE, OTHER).
phoneNumberstring
The phone number of the submitter, including country code.
addressstring
The primary address line of the submitter.
address2string
The secondary address line of the submitter, if applicable.
citystring
The city of the submitter's address.
statestring
The state or province of the submitter's address.
postalCodestring
The postal code of the submitter's address.
activityobject
An object that describes the specific action that triggered this webhook.
Show child attributes
idstring<UUID>
The unique identifier for this activity log entry.
typestring
Allowed values:CREATE_CASE,CHANGE_CASE_STATUS,ADD_CASE_COMMENT,DELETE_CASE_COMMENT,ADD_CASE_DECISION,ARCHIVE_CASE,ESCALATE_CASE,DEESCALATE_CASE,ADD_CASE_ESCALATION,REMOVE_CASE_ESCALATION,UPDATE_CASE_ESCALATION,DECISION_DELETED,ADD_CASE_ATTACHMENT,ADD_CASE_ASSIGNEE,REMOVE_CASE_ASSIGNEE,IMPORT_CASE,ADD_FORM_RESPONSE,UPDATE_FORM_RESPONSE,ADD_HR_REP,REMOVE_HR_REP,DELETE_ATTACHMENT,FOLLOWUP_EMAIL,PAYMENT_ADDED,PAYMENT_COMPLETED,PAYMENT_DELETED,PAYMENT_UPDATED,ORDER_CREATED,TEXT_INFO,REOPEN_CASE,SMS_SENT,SMS_RECEIVED,INBOUND_EMAIL,OUTBOUND_EMAIL,FOLLOWUP_FORM,ORDER_STATUS_CHANGED,ORDER_TRACKING_ADDED,PAYMENT_INFO_LINK_SENT,ADD_PAYMENT_INFO_USING_LINK,CALENDAR_EVENT_CREATED,CALENDAR_EVENT_RESCHEDULED,CALENDAR_EVENT_CANCELED,CALENDAR_EVENT_NO_SHOW,CALENDAR_EVENT_NO_SHOW_REMOVED,SUPPORT_NOTE_ADDED,SUPPORT_NOTE_UPDATED,SUPPORT_NOTE_COMPLETED,COMMENT_ACKNOWLEDGED,NOTE_ACKNOWLEDGED,VISIT_TYPE_CHANGED,PAYMENT_PREAUTHORIZED,SUBSCRIPTION_ADDED,SUBSCRIPTION_ACTIVATED,SUBSCRIPTION_COMPLETED,SUBSCRIPTION_PAUSED,SUBSCRIPTION_RESUMED,SUBSCRIPTION_CANCELLED,SUBSCRIPTION_UPDATED
The type of activity.
timestampstring<date-time>
The exact timestamp when the activity occurred.
actorobject
The user who performed the action (i.e., who added the new assignee).
Show child attributes
idstring<UUID>
The ID of the actor.
firstNamestring
The first name of the actor.
lastNamestring
The last name of the actor.
emailstring
The email of the actor.
targetUserobject
The user who was the target of the action (i.e., the user who was assigned).
Show child attributes
idstring<UUID>
The ID of the assigned user.
firstNamestring
The first name of the assigned user.
lastNamestring
The last name of the assigned user.
emailstring
The email of the assigned user.

Response​

{
  "event": "CALENDAR_EVENT_RESCHEDULED",
  "payload": {
    "calendarEvent": {
      "id": "e3692fcf-361e-4bb8-9b53-7aa09ad55395",
      "title": "",
      "topic": "Rescheduled via Calendly - Case for Ritik-3 Parikh-3",
      "description": "Meeting Rescheduled via Calendly - Case for Ritik-3 Parikh-3",
      "color": "green",
      "createdAt": "2025-11-07T21:23:06.585Z",
      "updatedAt": "2025-11-07T21:23:06.585Z",
      "isDeleted": false,
      "status": null,
      "startDateTime": "2025-11-10T04:00:00.000Z",
      "endDateTime": "2025-11-10T04:30:00.000Z",
      "timezone": "Asia/Calcutta",
      "meetingLink": "https://calendly.com/events/f1f15c43-864e-47a9-b142-016e695d3f04/google_meet",
      "cancelURL": "https://calendly.com/cancellations/25d6f193-2b38-4906-a950-20b91803389f",
      "rescheduleURL": "https://calendly.com/reschedulings/25d6f193-2b38-4906-a950-20b91803389f",
      "meetingNotes": [
        {
          "answer": "ritik.parikh+03@carevalidate.com",
          "position": 0,
          "question": "Please share anything that will help prepare for our meeting."
        }
      ],
      "meetingProvider": "google_conference",
      "providerName": "<Provider Name>",
      "providerEmail": "<Provider Email>",
      "tracking": {
        "utm_term": null,
        "utm_medium": null,
        "utm_source": null,
        "utm_content": null,
        "utm_campaign": null,
        "salesforce_uuid": null
      },
      "meetingCancellation": {}
    },
    "case": {
      "id": "000de576-8844-4d42-abba-a235d741e323",
      "type": "GLP",
      "title": "Case for Ritik-3 Parikh-3",
      "status": "OPEN",
      "shortId": "ADA-E1G3V1",
      "createdAt": "2025-08-04T16:49:11.371Z",
      "updatedAt": "2025-10-08T22:42:34.664Z",
      "assignedAt": null,
      "inProgressAt": null,
      "closedAt": null,
      "isArchived": false,
      "isEscalated": true,
      "isImported": false,
      "referralCode": null,
      "closedBy": null,
      "inProgressBy": null,
      "organizationId": "652f45e9-eb17-4955-8197-4170e375327f",
      "archiveReason": null,
      "productBundle": {
        "name": "RITIK-GLSA-4"
      },
      "submitter": {
        "id": "j0etUrcaTaQFoOPmi8ZGuwwZk9s1",
        "firstName": "Ritik-3",
        "lastName": "Parikh-3",
        "email": "ritik.parikh+03@carevalidate.com",
        "dob": "2024-12-10T00:00:00.000Z",
        "gender": "FEMALE",
        "phoneNumber": "+12234253564",
        "address": "1271 6th Avenue",
        "address2": null,
        "city": "New York",
        "state": "NY",
        "postalCode": "10020"
      }
    },
    "activity": {
      "id": "b1c1951a-5f94-4ba9-b4ae-8c5703640b7b",
      "type": "CALENDAR_EVENT_RESCHEDULED",
      "isPHI": false,
      "isRestricted": false,
      "timestamp": "2025-11-07T21:23:06.585Z",
      "valueBefore": null,
      "valueAfter": "Meeting Scheduled via Calendly by ",
      "actor": {
        "id": "1a83ec12-a695-4c7a-8c75-5889f6cc9ccf",
        "firstName": "Calendly",
        "lastName": "Auto-Scheduler",
        "email": "calendly-auto-scheduler@carevalidate.com"
      },
      "targetUser": null
    }
  }
}