Event Based Webhook

This section documents event-based webhook payloads.

📄️ Create Case

The CREATE_CASE event is triggered whenever new case ha been created.

📄️ Change Case Status

The CHANGECASESTATUS event is triggered whenever new case ha been created.

📄️ Add Case Comment

The ADDCASECOMMENT event is triggered whenever new comment are added to a case. This webhook provides a full snapshot of the case, the new comment, and details about the activity that triggered the event.

📄️ Delete Case Comment

The DELETECASECOMMENT event is triggered whenever any comment are deleted to a case. This webhook provides a full snapshot of the case, the new comment, and details about the activity that triggered the event.

📄️ Add Case Assignee

The ADDCASEASSIGNEE event is triggered whenever one or more new assignees are added to a case. This webhook provides a full snapshot of the case, the new assignees, and details about the activity that triggered the event.

📄️ Remove Case Assignee

The REMOVECASEASSIGNEE event is triggered whenever one or more new assignees are removed to a case. This webhook provides a full snapshot of the case, the new assignees, and details about the activity that triggered the event.

📄️ Add Case Attachments

The ADDCASEATTACHMENT event is triggered whenever new attachment added in the case.

📄️ Delete Case Attachment

The DELETE_ATTACHMENT event is triggered whenever a attachment delete.

📄️ Calendar Event Created

The CALENDAREVENTCREATED event is triggered whenever new calendar event is added in the case.

📄️ Calendar Event Rescheduled

The CALENDAREVENTRESCHEDULED event is triggered whenever new calendar event is rescheduled for case.

📄️ Calendar Event Status Update

The CALENDAREVENTSTATUS_UPDATED event is triggered whenever new calendar event is status update.

📄️ Calendar Event Canceled

The CALENDAREVENTCANCELED event is triggered whenever new calendar event cancel.

📄️ Add Case Decision

The ADDCASEDECISION event is triggered whenever new decision added in the case.

📄️ Decision Deleted

The DECISION_DELETED event is triggered whenever new decision delete from case.

📄️ Order Created

The ORDER_CREATED event is triggered whenever new order created.

📄️ Order Status Changed

The ORDERSTATUSCHANGED event is triggered whenever new order status changed.

📄️ Order Tracking Added

The ORDERTRACKINGADDED event is triggered whenever new order tracking added.

📄️ Add Payment Info Using Link

The ADDPAYMENTINFOUSINGLINK event is triggered patient added their payment info via payment setup link.

📄️ Payment Added

The PAYMENT_ADDED event is triggered when a payment is added to a case.

📄️ Payment Completed

The PAYMENT_COMPLETED event is triggered when a payment is completed for a case.

📄️ Payment Deleted

The PAYMENT_DELETED event is triggered when a payment is deleted from a case.

📄️ Payment Updated

The PAYMENT_UPDATED event is triggered when a payment is updated in a case.

📄️ Archive Case

The ARCHIVE_CASE event is triggered whenever case ha been mark close.

📄️ Reopen Case

The REOPEN_CASE event is triggered whenever case has been reopen after the close.

📄️ Add Form Response

The ADDFORMRESPONSE event is triggered whenever new form response added in the case.

📄️ Visit Type Changed

The VISITTYPECHANGED event is triggered whenever the visit type on a case is changed.